TroubleshootingUpdated 2026-08-25

Fix Google ratings and hours

What this article helps you do

Google ratings or business hours do not update for a store. Use this procedure to check the current settings.

Before you start

  • You have access to Mapstore Settings.
  • You have access to the store record in Stores.
  • You have your Google API key.
  • You have the Google Place ID for the store.

Step-by-step instructions

  1. Open the store in Stores.
  2. Make sure that Google Place ID has a value.
  3. In Settings, click Test API key.
  4. Review the result.
  5. If the Places API (New) test fails, enable that API. The Geocoding API does not provide ratings or hours.
  6. Save the settings.
  7. Start the sync again from the Google Places section of the store.
  8. If the changes do not show, wait for the scheduled background sync.

How to verify it worked

  1. Start a manual sync or wait for the next daily refresh.
  2. Check the storefront.
  3. Make sure that you can see ratings and hours.
  4. If Mapstore sent a failure email, use its error details to correct the key or Place ID.

Troubleshooting

Issue Fix
Store has no Google data Add a correct Google Place ID to the store. Then sync again.
Places API test fails Enable Places API (New), then test the key again.
Place ID not found Verify the Place ID and replace it with the correct one.
Data does not change Wait for the scheduled sync. Check the storefront after it runs.