Fix a store missing from the map

What this article helps you do

Check the store status, coordinates, and map loading settings.

Before you start

• Open the Mapstore admin in a browser tab.
• Open your storefront in a different browser tab.
• Make sure that you can edit stores in Stores.
• Identify the store that is not on the map.

Step-by-step instructions

1. Open Stores.
2. Open the missing store.
3. Set Status to Active.
4. Click Save.
5. Make sure that the store has correct coordinates (lat and lng).
6. If coordinates are missing, use Geocode address or Find on map in the store form. You can also enter correct latitude and longitude manually.
7. Check your map loading settings:
   • If you use view loading, move the map to the store area.
   • Adjust the map zoom.
   • If necessary, change to paginated loading so current map bounds do not limit stores.
8. Refresh the storefront page.
9. Do the test again.

How to verify it worked

1. Open the storefront map.
2. Find the store.
3. If you use view-based loading, move the map to the store region.
4. Make sure that you can see the store on the map or in the store list.

Troubleshooting

Related articles

• Add or edit stores
• Change map settings
• Fix stores without map coordinates
• Find stores in Mapstore