Troubleshooting Updated 2026-02-22

Google reviews and hours are not updating

What this article helps you do

Reviews and business hours from Google are not updating for your stores. This guide covers the usual causes and how to fix them.

Before you start

  • Open Mapstore Settings and your store record in Stores
  • Have your Google API key available
  • Know the store’s Google Place ID

Step-by-step instructions

  1. Open the store in Stores and confirm Google Place ID is filled.
  2. In Settings, click Test API key and review the result.
  3. If the test shows missing APIs, enable:
    • Places API (New)
    • Geocoding API
  4. Save settings and run sync again from the store’s Google Places section.
  5. Wait for the scheduled background sync window if changes are not immediate.

How to verify it worked

Wait for the next daily sync (or trigger a manual sync if available). Check a store’s profile on the storefront to confirm ratings and hours are shown. If you received a failure email, follow its instructions to resolve the issue.

Common issues and fixes

IssueFix
Store has no Google dataAdd a valid Google Place ID to the store and sync again.
API key test failsEnable Places API (New) and Geocoding API, then retest.
Place ID not foundVerify the Place ID and replace it with the correct one.
Data still unchangedWait for scheduled sync and check storefront again after it runs.